New Orleans Airport Ranked #1 For Customer Satisfaction

Photo by Godisable Jacob from Pexels

When you think of meeting the customer’s needs, Louis Armstrong New Orleans International airport should be one of the first places to come to mind.

The airport came in #1 in its category when it comes to customer satisfaction, according to a recent study by J.D. Power.

New Orleans Airport Ranked #1 By Customers

In the 2021 North America Airport Satisfaction Study was broken down by two categories: Mega airports and large airports.

In the mega airport section, Miami’s international airport was top of class. When it came to large airports, New Orleans was best. Louis Armstrong Airport improved its year-over-year finish by 10 spots, beating out rival airports like in Tampa and Dallas.

Here are the top 20 airports ranked by JD Power and their scores graded on a 1,000-point scale:

Louis Armstrong New Orleans International Airport — 844
Tampa International Airport – 843
Raleigh-Durham International Airport – 841
Dallas Love Field – 829
Salt Lake City International Airport – 826
Nashville International Airport – 820
Austin-Bergstrom International Airport – 819
San Diego International Airport – 814
San Antonio International Airport – 813
Ronald Reagan Washington National Airport – 804
Portland International Airport – 803
Sacramento International Airport – 802
Washington Dulles International Airport – 802
St. Louis Lambert International Airport – 801
Chicago Midway International Airport – 800
Kansas City International Airport – 800
William P. Hobby Airport – 794
Baltimore-Washington Thurgood Marshall Airport – 785
LaGuardia Airport – 781
Philadelphia international Airport – 758

New Orleans officials are over the moon with the new rankings, which put the city at the top for customer needs such as a mobile app that easy to use, cleaniness and food and beverage amenities.

“I am beyond ecstatic to see MSY take the top spot in the highly-coveted and well-respected J.D. Power Airport Satisfaction Study,” Michael Bagneris, chairman of the New Orleans Aviation Board, said in a news release. “For our airport to see such a vast improvement in rankings over the last three years is nothing short of incredible.”

Final Word

Louis Armstrong New Orleans International Airport is the main airport in New Orleans. It officially opened to the public in November 2019, just before the pandemic.

The airport’s three-letter aviation code, MSY, stands for Moisant Stock Yards. If you’re planning on visiting the city, here are some things to do.

One of the things that makes the place special is the people, which are eager to show you a good time via parties and authentic New Orleans cuisine.

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Keisha Smith

Keisha Smith is a Contributing Writer who attended college at Southern University A&M College in Baton Rouge. She is currently writing a book on south Louisiana culture.