New Orleans Airport Ranked #1 For Customer Satisfaction

When you think of meeting the customer’s needs, Louis Armstrong New Orleans International airport should be one of the first places to come to mind.

The airport came in #1 in its category when it comes to customer satisfaction, according to a recent study by J.D. Power.

New Orleans Airport Ranked #1 By Customers

In the 2021 North America Airport Satisfaction Study was broken down by two categories: Mega airports and large airports.

In the mega airport section, Miami’s international airport was top of class. When it came to large airports, New Orleans was best. Louis Armstrong Airport improved its year-over-year finish by 10 spots, beating out rival airports like in Tampa and Dallas.

Here are the top 20 airports ranked by JD Power and their scores graded on a 1,000-point scale:

1. Louis Armstrong New Orleans International Airport — 844
2. Tampa International Airport – 843
3. Raleigh-Durham International Airport – 841
4. Dallas Love Field – 829
5. Salt Lake City International Airport – 826
6. Nashville International Airport – 820
7. Austin-Bergstrom International Airport – 819
8. San Diego International Airport – 814
9. San Antonio International Airport – 813
10. Ronald Reagan Washington National Airport – 804
11. Portland International Airport – 803
12. Sacramento International Airport – 802
13. Washington Dulles International Airport – 802
14. St. Louis Lambert International Airport – 801
15. Chicago Midway International Airport – 800
16. Kansas City International Airport – 800
17. William P. Hobby Airport – 794
18. Baltimore-Washington Thurgood Marshall Airport – 785
19. LaGuardia Airport – 781
20. Philadelphia international Airport – 758

New Orleans officials are over the moon with the new rankings, which put the city at the top for customer needs such as a mobile app that easy to use, cleaniness and food and beverage amenities.

“I am beyond ecstatic to see MSY take the top spot in the highly-coveted and well-respected J.D. Power Airport Satisfaction Study,” Michael Bagneris, chairman of the New Orleans Aviation Board, said in a news release. “For our airport to see such a vast improvement in rankings over the last three years is nothing short of incredible.”

Final Word

Louis Armstrong New Orleans International Airport is the main airport in New Orleans. It officially opened to the public in November 2019, just before the pandemic.

The airport’s three-letter aviation code, MSY, stands for Moisant Stock Yards. If you’re planning on visiting the city, here are some things to do.

One of the things that makes the place special is the people, which are eager to show you a good time via parties and authentic New Orleans cuisine.

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